Customer Success Manager [Warsaw, Poland]
Briefly
Intiaro is the world’s leading visual commerce platform used by top American brands such as Ethan Allen, Tommy Bahama furniture, and many others. Our technology helps capture customers’ imagination and provide an unmatched user experience, leading to massive increases in sales.
Visual commerce solutions are experiencing phenomenal growth. To keep up with our growth, we’re expanding our commercial & account management capabilities.
We’re currently looking for a Customer Success Manager who will help our customers maximize the benefits of using our technology.
Join us if you enjoy building strong and long-lasting relationships with people.
Your role and responsibilities
- Help our US-based customers achieve business success with Intiaro;
- Work together with Onboarding and Product Development teams to handle all day-to-day communication with our existing customers;
- Oversee the post-sales customer relationship and own their success plan;
- Build strong relationships, planning, executing, and identifying potential risks;
- Build expertise, add insights into product development;
- Be the voice of the customer – provide feedback to R&D, Marketing, and the Executive team;
- Help customers with their inquiries regarding the platform;
- Partner with Account Executives to develop plans for upsells and renewals;
- Communicate with people from multiple countries and time zones;
- Educate customers on the platform, explain features and benefits;
- Increase client retention by conducting regular review calls;
- Update CRM platform data;
About You
- Excellent communication skills and empathy – ability to establish and maintain excellent customer relationships
- Fluent spoken and written English
- Organization and problem-solving skills. You like to get things done proactively.
- Act as an interface between non-technical customers and technical teams.
- Genuine care for customers’ success and curiosity to find the right solutions.
- 2+ years experience in customer success /account management ideally in SaaS.
- Based in Warsaw, willing to travel (USA, incl. conferences/trade shows).
How to apply?
Send your CV to jobs@intiaro.com and we’ll get back to you.
or contact marta.kowalska@intiaro.com
Why Intiaro?
“Better than you imagine” is our motto that encompasses both what our technology does and what working at Intiaro is. We are a team of people who love what they do and who are excited about our mission of taking eCommerce to the next level. Our passion is contagious and hence we attract the most talented individuals.
We are the furnishing visual commerce market leader, and our SaaS platform represents the technological state-of-the-art. In any tender, when compared against the competition, it always comes first in terms of its features. This will help you a lot when upselling & managing customer expectations.
Alongside our SaaS platform, we’ve also recently launched DB3D.com, a platform created for interior designers, intended to be the number one source of product visuals for that profession. This new platform is an instant success, attracting hundreds of top US interior designers. It now attracts even more furnishing brands to our platform, creating more opportunities for the sales team.