Intiaro is a Visual Commerce company redefining the way people purchase products for their space. Our motto, “Better than you imagine” encompasses what we do and who we are: our cutting-edge 3D/AR CPQ technology supports people’s imagination, making them comfortable when making commitments. We offer our SaaS platform to furnishing brands who seek to transform their customer journey, enable new sales channels, and significantly improve their business results. The pandemics greatly accelerated the transformation of our target industry, which is still a “blue ocean” with thousands of customers to target.

Intiaro is the world’s leading visual commerce platform used by top American brands such as Ethan Allen, Tommy Bahama Furniture, and many others. Our technology helps capture your customer’s imagination, providing an unmatched user experience and leading to a massive increase in sales. To keep up with the market growth, we’re rapidly expanding our commercial & account management capabilities.

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Why Intiaro?

• Join a startup with a great atmosphere, wonderful people, and significant growth possibilities
• Gain exposure to American culture and travel to the USA as part of your role
• Be part of a company uniquely positioned to solve industry problems and transform the way business is done

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We are looking for a top-performing and experienced Senior Customer Success Manager to join our growing team. You will take ownership of assigned accounts, build relationships with executive stakeholders, and grow the business through a value-driven consultative approach. You will work closely with various departments to ensure seamless onboarding and client success.

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• You are deeply driven to identify, measure and provide value for clients, i.e. “value-obsessed” 
• You are a polished, mature professional who is pro-active versus reactive, and takes ownership of your responsibilities
• You work well under pressure and are driven to meet goals
• You excel at building strong relationships and are comfortable managing multiple stakeholders, including top-level executives
• You are looking for a position with an opportunity for upward mobility
• You have a keen eye for detail with an appreciation for visual quality and good UX/CX

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Top Priorities in the First 6 Months:

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• Get familiar with the furnishings industry and Intiaro's offerings
• Take ownership of assigned accounts and establish strong relationships with clients
• Drive business growth with assigned accounts through a consultative approach and problem-solving
• Take ownership of a strategic region or project at the company for internal knowledge sharing and external communication supporting company goals

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• Take a “value-obsessed” approach to accounts, with a combination of discovery interviews to understand client priorities, combined with consistent awareness of analytics Establish, and build C-Level relationships at enterprise accounts, engaging key stakeholders across  organization levels and departments
• Achieve personal upsell quota by identifying opportunities for clients to expand their use of Intiaro's solutions
• Create strategic and tactical plans for driving utilization of solution that may include user trainings, implementation improvements and sharing of best practices of successful clients
• Work with Project Managers, Dedicated Integration Specialists, and UX experts to ensure client  ROI is prioritized
• Travel to the USA 2-3 times a year for 2-4 weeks total to meet with clients and stakeholders
• Collaborate internally with the Marketing and Sales team to support client acquisition
• Log communication and key activities in Hubspot for the purpose of informing business strategy 

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• Excellent English proficiency or bilingual
• Flexible to work hours required by clients in the USA
• Experience working with international clients, in particular, direct experience with the USA
• 5+ years of customer-facing experience in a CSM function, account management, or consulting
• Experience in quota-carrying positions
• Strong goal focus and thriving in an "everybody sells" environment
• Great presentation skills
• Excellent relationship-building skills in corporate environment
• Strong research and analysis skills and strategic mindset 
• Proficiency with CRM tools, HubSpot preferred

• Competitive salary of 14,500-18,000 PLN (netto), depending on experience
• Additional remuneration through an excellent commission structure. Based on upsell and account growth performance
• Stock options for top performers 
• Paid vacation time
• Flexible working hours
• Free English classes
• Masseuse 
• Office Breakfasts
• Integration events

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